Effective Date: 18 August 2026
Welcome to LITHOS. These Terms & Conditions govern your use of the LITHOS website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.
LITHOS is a retailer and reseller of health, sports nutrition, fitness supplements, and related products in India.
Our products are sourced through verified importers, distributors, and reputable supply channels. LITHOS does not manufacture the products sold on our website unless expressly stated otherwise.
We make reasonable efforts to ensure that the product information displayed on our website is accurate and up to date.
Product information may include:
Product formulations, packaging, labels, ingredients, and other information may change from time to time as determined by the manufacturer or importer.
Customers should always check the *actual product packaging and label* for the most current information before consuming or using any product.
Minor differences between website images and actual packaging do not necessarily constitute a product defect.
LITHOS takes reasonable measures to source products through verified importers and reputable distribution channels.
We do not knowingly sell counterfeit products.
Where applicable, product authenticity may be assessed using available information such as packaging, seals, batch/lot numbers, expiry dates, importer details, and other manufacturer or importer information.
Products sold by LITHOS are intended to complement a healthy diet and active lifestyle.
LITHOS does not provide medical advice.
Customers should carefully read product labels, ingredients, warnings, recommended usage, and allergen information before using any product.
If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any concerns about using a particular supplement, you should consult an appropriately qualified healthcare professional before use.
LITHOS is not responsible for adverse reactions arising from a customer's failure to follow manufacturer instructions, warnings, recommended usage, or applicable storage instructions.
Customers are responsible for providing accurate information when placing an order, including their name, phone number, email address, billing information, and delivery address.
An order is subject to acceptance and confirmation by LITHOS.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of:
If an order is cancelled after payment has been received, an eligible refund will be processed.
Prices displayed on our website are subject to change without prior notice.
We make reasonable efforts to ensure that prices are accurate. However, if an obvious pricing or technical error occurs, LITHOS reserves the right to cancel the affected order and provide a refund where payment has already been made.
Discounts, promotional offers, and coupon codes may be subject to additional conditions.
Payments may be processed through third-party payment gateways or financial service providers.
By placing an order, you confirm that you are authorized to use the selected payment method.
LITHOS does not intentionally store complete debit-card, credit-card, or banking credentials on its own systems.
We aim to dispatch orders within the estimated timeframe displayed or communicated at the time of purchase.
Delivery times may vary depending on:
LITHOS is not responsible for delays caused by courier partners or circumstances outside our reasonable control, although we will reasonably assist customers in resolving delivery issues.
Customers are responsible for providing an accurate and complete delivery address and contact details.
Customers are encouraged to inspect the package upon delivery.
If the package appears damaged, opened, tampered with, or materially different from what was ordered, customers should contact LITHOS as soon as reasonably possible and provide photographs or video evidence where available.
Returns and refunds are governed by our separate *Refund & Return Policy*.
Due to the consumable and hygiene-sensitive nature of nutritional supplements, opened, unsealed, used, or partially consumed products are generally not eligible for return or refund, except where applicable law provides otherwise or where the product is defective, damaged, or incorrectly supplied.
After delivery, customers are responsible for storing products according to the manufacturer's instructions appearing on the product packaging.
LITHOS is not responsible for damage, deterioration, or changes in product quality resulting from improper storage or handling after delivery.
All content on the LITHOS website, including logos, text, graphics, photographs, designs, and other materials, is owned by or licensed to LITHOS or the relevant rights holder.
No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
Users must not:
To the extent permitted by applicable law, LITHOS shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits any consumer rights, warranties, or remedies that cannot legally be excluded or limited under applicable law.
Our website may use third-party services including payment gateways, courier companies, hosting providers, analytics services, and other technology providers.
Such third parties may have their own terms and privacy policies.
LITHOS may update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised effective date.
These Terms & Conditions shall be governed by the laws applicable in India.
Any disputes shall be subject to the jurisdiction of the appropriate courts and authorities in India, subject to applicable law.
For any questions regarding these Terms & Conditions, please contact:
LITHOS Email: lithoscustomercare@gmail.com
