Effective Date: 18 August 2026
Last Updated: 15 September 2026
At LITHOS, we are committed to providing customers with genuine and quality products sourced through verified importers and reputable supply channels.
Because our products include consumable health and nutritional supplements, we follow the return and refund conditions below to maintain product safety, hygiene, and quality.
A return, replacement, or refund may be considered where:
All claims are subject to verification.
Due to the consumable nature of supplements, we generally do not accept returns for:
This policy does not limit any rights or remedies available to customers under applicable law.
If you receive a product different from the one ordered, please contact us as soon as reasonably possible.
After verification, LITHOS may arrange:
If your package arrives damaged or appears to have been opened or tampered with, please contact LITHOS promptly.
Customers should provide:
An unboxing video can help us investigate delivery-related claims, although its absence does not automatically prevent a claim where applicable consumer rights apply.
Products supplied by LITHOS should be within their stated expiry period at the time of delivery.
If you believe that you have received an expired product or a product that materially differs from the expiry information represented at the time of purchase, contact us with photographs of the product, batch/lot number, and expiry date.
We will investigate the matter and, where appropriate, provide a replacement or refund.
Customers should not send products back without receiving return instructions from LITHOS.
Once a return request is received, we may review:
If the return is approved, we will provide the necessary return instructions.
Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment method permitted by applicable law.
The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.
Where appropriate and subject to availability, LITHOS may offer a replacement instead of a refund.
If the same product is unavailable, LITHOS may offer an alternative resolution, including an eligible refund.
Where the issue is attributable to LITHOS, such as an incorrect product being supplied or a product arriving damaged, LITHOS may arrange or reimburse reasonable return shipping costs, subject to verification.
For returns that are not attributable to LITHOS, return shipping costs may be borne by the customer, subject to applicable law.
Cancellation requests should be made as soon as possible after placing an order.
If the order has not yet been processed or dispatched, LITHOS may be able to cancel it and process an eligible refund.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Once a refund has been approved, LITHOS will initiate the refund within a reasonable period.
The actual time required for the funds to reach the customer's account depends on the payment gateway, bank, or financial institution.
LITHOS is a retailer/reseller and does not manufacture the products sold unless specifically stated.
Where an issue relates to a manufacturer's formulation, packaging, labeling, or manufacturing defect, LITHOS may coordinate with the relevant importer, distributor, or manufacturer to investigate and resolve the matter.
Nothing in this policy is intended to remove or restrict any rights available to customers under applicable law.
For return, replacement, or refund requests, please contact:
Email: lithoscustomercare@gmail.com
Phone: +91 89807 08581
Please include your order number and relevant photographs or supporting information so that we can process your request efficiently.
