Refund Policy

Effective Date: 01 August 2026
Last Updated: 01 August 2026

At Lithos Fitness Culture ("Lithos," "we," "our," or "us"), customer satisfaction is important to us. We strive to provide genuine, high-quality sports nutrition and wellness products. Please read our Refund Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • You received a damaged product.
  • You received an incorrect product.
  • The product was missing from your order.
  • The product is expired at the time of delivery.
  • The product was delivered in a tampered or opened condition.

To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, we do not accept returns or exchanges for:

  • Opened or used supplement containers.
  • Products with broken manufacturer seals.
  • Products damaged due to customer misuse or improper storage.
  • Gift cards or promotional items.
  • Products purchased during clearance or special promotional sales, unless damaged or incorrect.

3. Return Request Process

If you receive a damaged, incorrect, or defective product, please contact our customer support within 48 hours of delivery.

When submitting a return request, please provide:

  • Order Number
  • Product Name
  • Clear photographs of the product and packaging
  • A brief description of the issue

Our team will review your request and respond within a reasonable timeframe.

4. Refund Process

Once your return request is approved and the returned product has been received and inspected, your refund will be processed.

Refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement requests are subject to product availability. If the requested product is unavailable, an appropriate refund may be issued.

6. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, customers should refer to this Refund Policy for available options.

7. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of receiving your package.

Failure to report the issue within the specified period may result in the request being declined.

8. Shipping Charges

Shipping charges are generally non-refundable unless:

  • An incorrect product was delivered.
  • The product arrived damaged.
  • The return is due to an error on our part.

If a return is approved for reasons attributable to Lithos Fitness Culture, return shipping costs may be covered by us.

9. Refund Exceptions

Refunds may not be issued in the following situations:

  • Incorrect shipping information provided by the customer.
  • Delivery failure due to customer unavailability.
  • Orders refused at the time of delivery without a valid reason.
  • Minor packaging imperfections that do not affect product quality.
  • Delays caused by courier partners or unforeseen circumstances beyond our control.

10. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account or payment method.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund, please contact our customer support team.

11. Policy Updates

Lithos Fitness Culture reserves the right to modify or update this Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

12. Contact Us

If you have any questions regarding our Refund Policy or need assistance with a return or refund request, please contact us:

Lithos Fitness Culture

Email: support@lithosfitnessculture.com

Phone: +91 89807 08581

Address: 12, THE SPIRE, SP RING ROAD,OPP BABYLON CLUB, SANTEJ, AHMEDABAD, GUJARAT - 382722

Disclaimer

Lithos Fitness Culture is committed to providing authentic, high-quality products and a transparent shopping experience. Refunds and replacements are subject to the conditions outlined in this policy. We reserve the right to verify all return requests before approving a refund or replacement.